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IDProjectCategoryView StatusDate SubmittedLast Update
0001331K18X001.00 SKB SWANSWpublic2021-08-27 09:192021-09-15 18:08
Reporter(ALTech) Lonnie Kim Assigned To(ALTech) Lonnie Kim Due Date2021-09-03 10:10
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0001331: [SWAN]Audio drop issue during NUGU operating
DescriptionHi, River

I found audio drop issue during NUGU operating. Please improve this issue.

Best regards

Lonnie Kim
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related to 0001328 closed(ALTech) Sangmin Choi There is a noise during NUGU audio play. 

Users monitoring this issue

User List (ALTech) SH Son , (ALTech) Sun Choul Joung , (ALTech) SY Yoon , (ALTech) Wooshin Kang , (HW) Sean Chiang , (SW) Brent Choi , (SW) Jacky Chiang

Activities

(ALTech) Lonnie Kim

2021-08-27 09:19

developer  

scope_5.png (76,643 bytes)   
scope_5.png (76,643 bytes)   

(SW) River Wong

2021-08-27 14:06

developer   ~0007996

Last edited: 2021-08-27 14:06

 Hi Lonnie,

Could you confirm if this issue is the same as https://synaextjira.atlassian.net/browse/SKBSBALT-165 ?
In SKBSBALT-165, Kail said "The issue is reproduced WELL when call Nugu service under UHD or multiuview."

(SW) River Wong

2021-08-31 15:31

developer   ~0008024

Last edited: 2021-09-01 10:40

 Hi Wooshin,

As Kail said that the issue is reproduced under UHD and multiview.
I guess the UHD is for IPTV. Because Youtube 4K content will be paused when using RCU NUGU.
Could you provide the UHD content(channel 73) for IPTV that can reproduce this issue? So, we can try to help to analyze the issue.

(SW) River Wong

2021-09-07 17:52

developer   ~0008100

This is the same issue as https://172.18.223.170/vaas/view.php?id=1328
Fix commited on 9/7.

Issue History

Date Modified Username Field Change
2021-08-27 09:19 (ALTech) Lonnie Kim New Issue
2021-08-27 09:19 (ALTech) Lonnie Kim Status new => assigned
2021-08-27 09:19 (ALTech) Lonnie Kim Assigned To => (SW) River Wong
2021-08-27 09:19 (ALTech) Lonnie Kim File Added: scope_5.png
2021-08-27 09:19 (ALTech) Lonnie Kim Issue Monitored: (ALTech) Wooshin Kang
2021-08-27 09:19 (ALTech) Lonnie Kim Issue Monitored: (ALTech) Sun Choul Joung
2021-08-27 09:19 (ALTech) Lonnie Kim Issue Monitored: (ALTech) SY Yoon
2021-08-27 09:19 (ALTech) Lonnie Kim Issue Monitored: (SW) Jacky Chiang
2021-08-27 09:19 (ALTech) Lonnie Kim Issue Monitored: (HW) Sean Chiang
2021-08-27 09:20 (ALTech) Lonnie Kim Issue Monitored: (SW) Brent Choi
2021-08-27 09:20 (ALTech) Lonnie Kim Issue Monitored: (ALTech) SH Son
2021-08-27 12:41 (SW) Jacky Chiang Relationship added related to 0001328
2021-08-27 14:06 (SW) River Wong Note Added: 0007996
2021-08-27 14:06 (SW) River Wong Note Edited: 0007996
2021-08-27 14:06 (SW) River Wong Note Edited: 0007996
2021-08-31 15:31 (SW) River Wong Note Added: 0008024
2021-09-01 10:40 (SW) River Wong Note Edited: 0008024
2021-09-07 17:52 (SW) River Wong Status assigned => resolved
2021-09-07 17:52 (SW) River Wong Resolution open => fixed
2021-09-07 17:52 (SW) River Wong Note Added: 0008100
2021-09-07 17:52 (SW) River Wong Assigned To (SW) River Wong => (ALTech) Lonnie Kim
2021-09-07 17:52 (SW) River Wong Assigned To (ALTech) Lonnie Kim => (SW) River Wong
2021-09-07 17:52 (SW) River Wong Assigned To (SW) River Wong => (ALTech) Lonnie Kim
2021-09-15 18:08 (ALTech) Wooshin Kang Status resolved => closed